MS Nail Studio

Versatile booking system with customer environment. Luxury beauty treatments where the music changes according to customer preference.

Challenge

Maria, CEO of MS Nail Studio, faced a significant challenge with her daily routine - spending two hours responding to appointment requests. This inefficiency not only consumed valuable time but also amounted to 40 hours each month. MS Nail Studio operated without any CRM or booking system, highlighting the need for a streamlined solution.

Solutions

Our custom CRM and Booking system emerged as a comprehensive remedy for MS Nail Studio. Clients can effortlessly book appointments, personalize preferences (such as music choices), and view upcoming bookings. From the business perspective, employees can manage their availability, access schedules, and utilize HR functionalities for tasks like salary management and PTO tracking. The system also integrates a cash register with card payment functionality for seamless transactions.

Result

Implementing our solution resulted in an 8% increase in customer retention for MS Nail Studio. Notably, Maria, the CEO, reclaimed the two hours spent on appointment inquiries, redirecting her focus towards quality family time. The CRM and Booking system not only enhanced operational efficiency but also contributed to a more satisfying work-life balance.

Cooperation

Our collaboration with MS Nail Studio followed a structured process. We initiated with in-depth introductory sessions to understand their needs and company dynamics. A detailed analysis, including C-Level meetings and on-site discussions, laid the foundation for a tailored solution. Our agile development process, fueled by Laravel framework, ensured quick iterations based on client feedback. The result was a precision-driven system that seamlessly integrated into MS Nail Studio's operations, enhancing both customer experience and internal processes.